Emirates, the largest airline in the Middle East, said Monday it had so far returned US$1.4 billion in refunds to customers amid sharply reduced global travel due to the coronavirus pandemic.
“Emirates reveals that is has returned over 5 billion dirhams in Covid-19 related travel refunds,” the aviation giant said in a statement.
“More than 1.4 million refunds requests have been completed since March, representing 90 per cent of the airline’s backlog.” The Dubai-based carrier posted 1.1 billion dirhams (S$409.3 million) in net profit for the financial year ending March, up from US$237 million the previous year.
It was the 32nd straight year of profit for Emirates, but the sharp downturn in global travel in 2020 may result in a loss.
Emirates said it serves 80 destinations – down from 157 before the pandemic – but has gradually been expanding its network again after Dubai eased travel restriction to revive its tourism industry.