Emirates has set out to reshape the way it delivers information to its trade partner community and therefore launched a new online platform that will allow its travel trade partners around the world to have easy access to the airline’s full range of products.
Specifically tailored for each trade partner, the Emirates Partners Portal is a one-stop shop showcasing the carrier’s latest products, services and policies, while also providing technical support.
The portal also offers a range of functions including self-service tools and support, and in-built automation of business processes, all aimed at delivering efficiency for travel partners, as well as providing transparency and clarity on the status of transactions.
Emirates’ CCO, Adnan Kazim, said in a statement: “This is a bespoke platform which is unique in the industry, and it allows us to offer a truly personalised experience based on our partners’ profiles and needs. We invested in listening to our agents and partners, and then we built the Emirates Partner Portal to address their needs whether for information, training or technical support.”
The portal is designed “to offer unmatched flexibility and empower (Emirates’) travel partners so that they can confidently provide even better services to their customers, and help them to fly better with Emirates,” he said, adding that its launch comes at an especially critical moment in the industry, where the need for the most updated travel information is an essential business enabler.
Built on the latest technology, on NDC/IATA standards, the portal will provide access to Emirates’ rich content, alongside critical operational updates, 24 hours a day, seven days a week. The platform will be available in multiple languages. Registration and enrolment is quick and secure, and linked to each agent’s Emirates registered identification.