Dana Air over the weekend violated its consumer protection regulation and left passengers stranded and unattended on 18th and 19th of December 2020.
This happened as the airline suffered disruptions of flight service because two of its aircraft became unserviceable in Lagos and Abuja respectively, compelling the airline management to ground both aircraft.
After so many complaints from passengers, the airline has issued an apology to the public and as well appealing to its passengers and prospective air travellers to bear with them, as they assure the public that its team of engineers are handling the situation.
According to a statement signed and released by Media / Communications Manager, Kingsley Ezenwa:
“On Friday 18, and Saturday 19, December 2020, two (2) of our aircraft became unserviceable in Lagos and Abuja respectively, compelling us to ground both aircraft in line with our strict safety standards and Global Best Practices
“While our maintenance team have however been deployed to conduct proper checks on both aircraft, we wish to reassure our guests and crew that their safety will continue to be our priority in all circumstances and we would stop at nothing to guarantee this.
“We understand that the travel plans, commitments, meetings and engagements of our guests have all been disorganised by this unanticipated development and we are deeply and sincerely sorry.
“This is really not a good time for disruptions having increased our flights recently to meet the expectations of our guests and ensure no one is left stranded without a flight this yuletide, but we had no option than to ground both aircraft in the interest of the safety of our crew and guests while our other serviceable aircraft continue to operate as scheduled.
“To compensate for this regrettable service failure, we are offering free tickets to all our guests on the affected flights, while full refunds will be made available to guests who do not prefer to be rescheduled.
“ We advise all our guests to contact us on all our available platforms to confirm the status of their flights before coming to the airport. We will be available on email: firstname.lastname@example.org, WhatsApp 07051190363 and all our social media platforms: Facebook, Instagram and Twitter to attend to all requests
“We wish to once again apologize for the flight disruptions and assure our guests that we appreciate their loyalty and wish to also guarantee them better communication, improved customer service delivery and schedule reliability on their future flights with us.”