Nigeria’s leading carrier Dana Air, has introduced a new booking platform known as’ Whattsapp Booking’ as its measures to ease customers stress and control social distancing guidelines for covid-19.
The whattsapp booking/payment platform is the first of its kind in Nigeria and will also serve as point for customers to make inquiries, reservations, report and give feedback.
The airline media and communications manager Kingsley Ezenwa, in a statement said:
“We care about the well-being of our guests and want them to be safe. This is why we are introducing this initiative to keep our guests safe, while still booking and paying the smartest and safest way from anywhere around the world.’’
“This additional booking platform and many others in the months to come are part of our strategies to keep our guests booking safely, and flying safely, without stress. It is safe, faster and user friendly.’’
“The Whatsapp booking will be operational from 7am to 6pm daily for a start, while we are working out modalities to make it 24 hours 7 days in a week. All our customers need to do is just send us a chat on 07051190363 (Whatsapp only) and it’s done. So easy.’’
“We are also working on other booking initiatives that will guarantee ease of booking with or without a smartphone for the busy, young and old within Nigeria and beyond.
“As a customer- centric airline, what we think about daily is to make booking and flying seamless for our guests by introducing the first of its kind of innovative online products. Introducing this initiative at this time only demonstrates our commitment to the safety, well-being and comfort of our guests.’’
Culled from businessday.ng